Jira issue - no options available for either decommission or migrate, a tenant

Question

Hi,

I'm facing a tech issue with Jira. The options to select (decommission, migrate), are missing when I open all the tenants assigned to me.
As a consequence, I cannot perform any action.
As you can see in the attachment, It looks that there is no action to be taken, no option to select.
Can you please help me to solve this, as I need to work on my tenants list asap?

Thank you

Trudy P Claspill · Answer

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Simone Smacchia · Answer

Thank you so much, Trudy!

I've contacted the project lead and she already gave me the permissions.

Appreciate that.

Best,

Simone

Nic Brough -Adaptavist- · Answer

Ok, your URL is for a Server/DC install, not Atlassian Cloud (they all end .atlassian.net for now - there's a long-running jok^H^H^H request out there to allow custom domains).

Trudy is exactly right about contacting your admins, it is your only option, but there are three possibilities behind the missing workflow items where your red ??s are.

* I only mention this one for completeness, and I do not think it is the case here.  Your current state has no outgoing transitions.
* The workflow has transitions out of the current state that are protected with "conditions".  If a condition is not met, you will not be offered the transition.  You'll need your admins to check what any conditions are there and then look to see why the issue/user does not match.
* Data corruption.  I won't bore you with the detail, but you need to get an admin to run the "integrity checker" for the workflow items, and tell it to correct any problems it finds