"Anonymous" authors on the audit logs

Question

Hello everyone,

We've just upgrade Confluence Data Center to a newer version that has Audit Logs for confluence.

Actually, we would like to know why this author "anonymous" is displayed in the audit logs, and why the action that he has attached is always "User details updated".

I add a screenshot:

Thank you so much!

Nic Brough -Adaptavist- · Answer

Welcome to the Atlassian Community!

Not unless you're willing to write an app that can extract the information from your remote directory (bearing in mind you're asking it to record data about people who may not be Jira users) and apply it to the audit logs (while avoiding compromising GDPR/privacy problems)

Priyadharshini C S · Answer

Any solution to this problem? I am seeing the same problem since 2021

Nic Brough -Adaptavist- · Answer

This usually means that you are using external user management, so it's recording when users and groups are changed in there.  It can't know who makes those changes, Confluence doesn't have admin access to your external user management!