Why do i get different search results while using a keyword with and without the wildcard character?

Question

Having selected the correct project, when I search for summary without the wildcard (Eg: ABC) and using the wildcard (Eg: ABC*), the number of hits are different with the one having the wildcard showing the full result.

What exactly is the difference between the two as this is still returning the results that contains the keyword in the summary?

Stanley Jones_6mlxft · Answer

Thanks Carlosughini. The documentation is useful.

But let me detail my query a bit. Hope it will make sense.

Say i have 4 tickets in the Kanban Board for "Project Test" as follows

ABC_DEF_100 - Login Screen

ABC_DEF_101 - InCorrect Password

ABC_DEF_102 - Correct Password

ABC_DEF_103 - Logout Page

When i search using "ABC" , i get only the following result

ABC_DEF_102 - Correct Password

BUT when i search using "ABC*", I get all 4 results returned

ABC_DEF_100 - Login Screen

ABC_DEF_101 - InCorrect Password

ABC_DEF_102 - Correct Password

ABC_DEF_103 - Logout Page

Im trying to understand why the results returned are different?

carlosughini · Answer

Hello Stanley,

Welcome to the community!

When using a wildcard (*) you will perform a multiple character wildcard search.

Multiple character wildcard searches looks for 0 or more characters. For example, to search for Windows, Win95, or WindowsNT, you can use the search:

win*

So, if you search for ABC*, you will find multiple results with ABC and characters after the ABC.

I strongly recommend checking the documentation below to understand more about advanced search:

* Search syntax for text fields

Please let me know if it helps.

Kind regards,

Carlos