What happens to an OpsGenie user when they're removed from SSO?

Josiah Tillett

I'm testing OpsGenie for use with a large enterprise that utilizes SSO. I've been unable to find any kind of documentation that describes what happens when I remove a user from my third-party SSO provider instead of within OpsGenie. Does the user get automatically removed from on-call schedules and teams? Or do they go inactive and need to be manually cleaned up?

Any kind of clarity into this would be much appreciated!

Nick Haller

Hi @Josiah Tillett ,

I believe the user would need to be removed from within Opsgenie even if they were removed from your SSO. And I believe they would remain active as well even if removed from SSO.

A user cannot be removed / deleted from Opsgenie until they are removed from any schedules and/or escalations they are configured in: https://support.atlassian.com/opsgenie/docs/add-invite-update-and-delete-users/#Deleting-users

Removing them from schedules and escalations needs to be done manually, and by design so no workflows are interrupted or affected.