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automation comment on jira not working

Team

any body pls share the steps - automation rule for "when customer commented in the ticket" and to set "i am at OOO. Please contact xxxx" to notify

pls share the rule

Thanks

Accepted answers

All comments

Alex Koxaras -Relational-

Can you share your rule and audit log please? Usually this should be pretty easy to achieve.

Hi @Alex Koxaras -Relational-

Thanks for your response

I am working on UAT instance

When issue commented

If : issue matches JQL

Then Add comment to issue

XXXXXXXXX

this what i have done in the rule but not sure if get expected result.

When customer comment when agent OOO ...automation reply sent to end sure to contact xxxxx

Alex Koxaras -Relational-

How do you define when your agent is OOO?

Alex Koxaras -Relational-

Depending on where you create this rule, it should look something like the following images (however, the condition of the agent being OOO is missing, since you didn't specify how you define on Jira the agent being absent):

JA rule01.png SD automation.png

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