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Reminder for pending approval

Sampath_z585xx

Team

I need to set up automation rule for Reminder mail to approver get notified and approve

possible pls share steps.

Thanks

Accepted answers

All comments

Piotr Zadrożny _Eyzee_

Hi @Sampath

You can create rule as following:

It will send notification to approvers if their ticket is waiting in approval status for at least 3 days.

Best

Piotr

Piotr Zadrożny _Eyzee_

Few more things:

In trigger you may want to uncheck the option: "Only include issues that have changed since the last time this rule executed" to enable sending reminders every single day not only the first one
In trigger under "More options", depending on your requirements", you may want to check "Process all issues produced by this trigger in bulk" which will allow you to send e-mail in bulk about all waiting for approval issues at once.

Sampath_z585xx

@Piotr Zadrożny _Eyzee_ thanks for your quick and clarity turn around in steps.

will keep post after testing Thanks again

Sampath_z585xx

Hi @Piotr Zadrożny _Eyzee_

Same way can you share the rule for ticket not updates more than 2 days or 3 or 5 days

Thanks

Paul Krueger

Here's how we do it. We send reminders on Tuesdays and Fridays for issues that have been in the Waiting for Approval status for more than 2 days.

Automation simply clears the approvers and adds them back, which triggers the preconfigured notice again.

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Sampath_z585xx

Hi @Paul Krueger @Piotr Zadrożny _Eyzee_

Thanks for your Quick Turn around and response

The same way could you please share the rule for mail notification.

Scenario ;

Ticket not updated more than 1 day - automate jira notification - to customer - 'pls update status of your request " with ticket number & summary of ticket

Thanks

Lakshmi

Ragini Sharma_goi9o6

How to configure this automation in Jira server where there is limited functionality in automation rules ?

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