Users vs. Licensed Users

Question

When I go into USER MANAGEMENT (for Confluence), I show 325 users. Yet under LICNESED DETAILS, I show having 243 licensed users.

What explains that difference? How can I tell which of 325 total users are actually using up a license?

Ultimately, I need to free up a few more licenses, but am not sure exactly who is using up a license and who isn't.

BASIS_ed Analytics · Answer

Bingo. This seemed to do the trick. I was able to find which group(s) had the CAN USE permission in place and found the vast majority of people with licenses. Thank you.

BASIS_ed Analytics · Answer

These instructions didn't help me much. Looking at the log files and/or <home directory> either doesn't work for me or, more likely, I have no idea what I'm doing. Fortunately, Nic's answer above led me to the right answer. Thanks for the response!

Srinatha Tondihal · Answer

Hi @BASIS_ed Analytics ,

Welcome to Community.

You can also print the users who are counting toward license. The below KB article has the steps. You can check on the same.

* How-to-get-a-list-of-active-users-counting-towards-the-confluence-license

I hope the above info helps. Have a good day!

Thanks,

Srinath T