Inquiries about password reset

sangjun H

Hello

I have a question about password reset.

I forgot the password, so I tried to change it through the QCM site, but I got the answer as below.

Hello, Hwang Sangjoon,
Password reset is not available for the user name.
Contact your Jira Service Management administrator to enable password reset. -

My ID using QCM is

It's sangjun.hwang@atlascopco.com
Password not found.

Please check.

edwin vasquez_f9df79

Hello @sangjun H 

Is this server using single sign-on? If so, you may have to use your SSO password or reset that password.