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Automation Query Request

Team

I have below requirement in JIRA

We have Dashboard Called FHT . (New Hire or Retire ) FHT-XXX New Hire

FHT-XXX (Disable)

Here we need to set members in Each Region AMR - 4 APJ - 10 EMEA - 4

Whenever ticket received , it should auto assign - according to the region wise members

Pls advise here the steps

Accepted answers

All comments

Tom Lister_fo1j4e

You will need a way to identify the users in a region and a trigger value to act on.

You can add the region members to groups. And then use the set assignee action to set using a member of the group in a balanced, random or round robin algorithm.

You will need something in the ticket that can be used in an if/else to decide which group to assign from. It's not clear from the description how the region can be identified.

e.g.using the membership of reporter in groups

region custom field

Tom

Hi @Tom Lister Thanks for Quick Turn Around

- We have 3 Regions with Support People

- In our tickets in mentioned Filed as Region : AMR Region : EMEA Region : APJ

- AMR - 4 APJ - 10 EMEA - 4 to handle FHT tickets

- When FHT-XXX raised - Jira should check the regions & members to assign it

- Since i am new to JIRA Admin , possible to share the link or steps or screenshot for workaround the requirement

Tom Lister_fo1j4e

This is the link to the Automation documentation

https://confluence.atlassian.com/automation

I can see from other posts you are getting to grips with the detail. I don't have the free time today to go through this and screenshot the steps for you.

Put your users into groups

https://confluence.atlassian.com/adminjiraserver/assign-users-to-groups-project-roles-and-applications-938847026.html

Create a rule trigged on issue creation in project FHT

Add conditions to test region field

https://confluence.atlassian.com/automation/jira-automation-conditions-993924794.html

In each condition add a component to set the assignee field from the region support user group

https://confluence.atlassian.com/automation/jira-automation-actions-993924834.html

Thanks for your great help and support. Will check and update if i have doubt

thanks again

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