So basically we have set up an IMAP email inbox to receive jira emails and distribute them to different mail folders with mail rules. A jira mail handler has been set up to monitor each folder and the option is to "create a new issue or add a comment". Each folder corresponds to a different pair of project and issue type. "Strip Quotes" is checked and default reporter has been added just in case. The rest is following the jira default. Also the outgoing "From" is set to use the IMAP email address.
During my testing, new jira can be created successfully. However, comments cannot when I replied to a new jira email. I found out the replied email was routed to the correct folder but somehow not processed by the mail handler. When I used the test option in mail handler, it only says the test was successful as below without mentioning what has been done or what was wrong -- it's supposed to create a comment.
1 message read from the server.
Found 1 message(s) in the imap folder.
(and that's it)
As a comparison, we used POP option before and it can create new jira and comment from reply but we have to switch to IMAP due to some IT requirements.
Did anyone experience the same issue? Please advise me.
