Dynatrace Integration via webhook

mischlerpa

Hello everybody,

I have tested the Dynatrace Integration of OpsGenie. It works with the v1 integration. However, when using the v2 integration via webhook (Custom webhook in dynatrace) the alerts are not generated in OpsGenie. I followed the instructions on Integrate Opsgenie with Dynatrace Webhook (v2) | Opsgenie | Atlassian Support

Any sugestion how I can find out what's wrong?

I use the following payload:

{
"State":"{State}",
"ProblemID":"{ProblemID}",
"ProblemTitle":"{ProblemTitle}",
"ImpactedEntities":{ImpactedEntities},
"ImpactedEntity":"{ImpactedEntity}",
"PID":"{PID}",
"ProblemDetailsHTML":"{ProblemDetailsHTML}",
"ProblemDetailsJSON":{ProblemDetailsJSON},
"ProblemDetailsMarkdown":"{ProblemDetailsMarkdown}",
"ProblemDetailsText":"{ProblemDetailsText}",
"ProblemImpact":"{ProblemImpact}",
"ProblemSeverity":"{ProblemSeverity}",
"ProblemURL":"{ProblemURL}",
"Tags":"{Tags}"
}

Sending the test notification from Dynatrace is successful:

Thank you very much!

Kind Regards,
Patrick

 

Nick Haller

Hi @mischlerpa ,

Some integrations / test alerts trigger through the account's Default API. Not sure if Dynatrace is one of them, but this is how Opsgenie handles some test alerts so the connection can be tested with the actual integration processing taken out of the equation, but ensures there is a connection with Opsgenie.

If you have permission to the Logs tab under the Settings menu, I'd check there to see if Opsgenie received the request from Dynatrace. If you do not have permission to the Logs tab, connect with one of your account Admins or Owners to check.