Best Practice: Button in Customer Portal

Question

Hi,

I want to add a custom Button in the requests View and want to create a comment in the issue .

Here i will use scriptunner . But what ist the best approche. Use a web Ressource for the Button a send the issue Key a custom rest endpoint or create the comment with the Service desk api ?

Kai Krause · Answer

Hi,

im implent a webfragement that include a simple htmlform, that sends the data to the servicedesk api.

I dont know ove that is the best way, but it works.

Ram Kumar Aravindakshan _Adaptavist_ · Answer

Hi @Kai Krause

Were you able to solve this requirement?

Thank you and Kind regards,

Ram