Move ticket to reopen when someone adding comment

Question

I would like that as soon as someone comment ticket it automatically goes to reopen and send email notification to the owner.

Mayur Jadhav_30osel · Accepted Answer

Hi @Carla Bismuth ,

Welcome to the Atlassian Community!!

There is a similar thread that is open and some users have already answered.

Can you please have a look and try to implement the same.

* reopening a resolved ticket

Cheers,
Mayur

sai chinamuthevi · Accepted Answer

Hi you can do this by automation plugin Jira

if you have that plugin in the project settings click on project automation from left hand side and create a rule like this.

in place of done choose re open