Group Notification issue

Mohamed Saad Taha

Hi,

I have issue in group notification 

I created Group of users that need to be Notified in a project when issue in certain phase or issue status updated or moved from phase to phase. I made the Following

1- defined email notification schema for this project

2- create group and add the required users  

3- modified this schema to send to  this group in many events issue created, updated ...etc

the issue email not received I try the following 

1- to send email to this group from jira system>>mail >> send email >> select group and send test and is received 

2- I checked notification helper and it show attached but email not received 

 

Iam using Datacenter version

any help please 

 

Joseph Chung Yin

@Mohamed Saad Taha -

It seems you have everything setup correctly.  I would recommend the following:

1)Follow-up with your IT team handles to the email exchanges operation to ensure there are nothing blocking the system notifications emails from Jira.

2)Ensure members of your specific group don't have any filtering in his/her email client end that auto-moves the system notifications emails from Jira to some specific folders etc.

3)Ensure that issue assignee, issue watchers, and issue reporter are receiving the the appropriate notifications as defined in the notification scheme.  This will allow you to determine if the issue is only related to your group setup or not.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.