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Error 400 when assigning issue through Client for JIRA

Jose Guerrero Roman

I am having issues when assigning an issue through Client for JIRA

In the web version, I see that the user is active, in fact the Assignee is listed in Client for JIRA for several issue but when I type her name in the Assignee field, she doesn't come up

I tried to copy and paste the name but still not successful

"Failed to update issue.

Jira server replied error code 400 and provided error details:
assignee: User '<user>' does not exist.

Please, fix the problem and try to upload the issue again."

Accepted answers

Jose Guerrero Roman

Issue solved by utilizing the windows ntlogin to assign

All comments

Mahesh Shinde_k4hefc

Hi @Jose Guerrero Roman :

I think its access related to issue for that user.

Please, check that user has project access and part of the project roles.

Regards,

Mahesh Shinde

Fabio Racobaldo _Catworkx_

Hi @Jose Guerrero Roman ,

welcome to the Atlassian community!

Are u sure that your are using username and that user has assignable permission for your project?

Fabio

Jose Guerrero Roman

Yes @Fabio Racobaldo _Catworkx_ - The same username/display name is visible in the web version.

Even when I scroll through the assignee drop-down I don't see the intended user's name in Client for JIRA

I have confirmed that the user has the same access to the project as others who do come up when searching

Jose Guerrero Roman

I have confirmed that the user has the same access to the project as others who do come up when searching

Mahesh Shinde_k4hefc

Hi @Jose Guerrero Roman :

Can you check from permission helper if user has assignable permission and also make sure the user has browse issue permission for the project.

Please, share the screenshot of error.

Jose Guerrero Roman

@Mahesh Shinde - I kept getting the same error so the solution was to utilize the user's network login (their windows username)

Upon using the windows ntlogin I was able to assign the ticket.

Not sure why the name isn't accepted since the name appears identical both web/client environment.

Issue solved by utilizing the windows ntlogin to assign

Jose Guerrero Roman

Issue solved by utilizing the windows ntlogin to assign

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