JIRA workflow automatically changes the status

Question

I would like the JIRA workflow to be automatic, when a customer reply to the issue the issue should move from Waiting ofr customer to a different state

Nic Brough -Adaptavist- · Answer

See https://answers.atlassian.com/questions/261036/configuring-auto-transition-lisetnerfor a discussion on getting help with this

Sirisha N · Answer

yes, I was trying using the JIRA auto transition listner, but no luck. can you help me with the auto transition listner configuration for JIRA 6.1.x

RambanamP · Answer

same question

https://answers.atlassian.com/questions/222775/changing-the-state-of-an-issue-when-an-update-is-done