nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Google Analytics tracking not working

Jouni Hyötylä

What might be the cause as we see no data while we have confirmed that the tracking code is correct.

There's one part that Atlassians own articles don't cover, which is "STREAM URL" in GA. We've tested with both statuspage URL (ending at .statuspage.io) and with the custom domain that we have set for the page.

No errors appearing on GA, but no data either...

Accepted answers

All comments

John M_2hpypf

Hi Jouni,

Currently, the Google Analytics integration with Statuspage is only configured to work with Universal Analytics (UA-XXXXXXXXX-X), but not GA4, which supports Data streams.

You may be able to integrate GA4 using the Custom HTML header option.

Jouni Hyötylä

Check. Thank you John!

Adrian_5r072a

Is there any way to use GA4 without the Custom HTML option? That requires a paid plan.

John M_2hpypf

Hi Adrian - I'm afraid, currently there is not.

Abraham Musalem

Hey All,

Abraham here with Statuspage support. GA4 has now been implemented and is ready to be used inside of Statuspage. Please reach out via support.atlassian.com if you encounter any issues or have any questions.

Best,
Abraham, Statuspage Support

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