Sub Tasks Reporting same as standard tickets

Question

Hello,

In our System we have several Issues that create 8-10 ish Sub Tasks. Everything is set up and working properly. The only issues is when the sub tasks get closed they get reported the same as a normal ticket.

Possible fix?: Changing the Sub task Project type to "same project as trigger" would this then not count it under reporting.

Thanks,

Justin

Jack Brickey · Answer

To your recent update, yes that is precisely how you address the issue.

Justin Chave · Answer

Jack,

Yes I figured out a way to do it. When you edit each users report you can choose between all Standard issues, All Sub-Task Issues or our default set up was all Helpdesk items resolved. I applied the All Standard Issues filter and it counts all Resolved tickets with just the Parent ticket.

Short Answer: Edit the Series to Filter by All Standard Issue Types and it will not show Sub Tasks in the report.

Jack Brickey · Answer

Can you click on the Edit link in upper right and change the underlying filter?