Getting started tutorial on JSM portal

Question

Hello,

We would like to propose a Getting Started tutorial for our customers at first logon to our Jira Service Management Portal. It would be 3 of 4 steps ie: this is your profile, this is how to raise a request, etc.

It should run on a Jira datacenter version with Refined for Jira.

Any idea how to achieve this ?

Regards,

Fred

Frédéric Grégoire · Answer

Hi Ravi,

We considered a Youtube video, We would then need to find a way to launch it at first logon.

Regards,

Frédéric

Joseph Chung Yin · Answer

@Frédéric Grégoire -

In your Help Desk portal, you have the following options -

1) Setup your portal announcement via the "Customize" option. - https://confluence.atlassian.com/servicemanagementserver/adding-announcements-939926482.html

2) Setup KB, so user can use "Search" for the topic to access the article on your how-tos.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Ravi Sagar _Sparxsys_ · Answer

Hi @Frédéric Grégoire

There are lot of YouTube videos on JSM (not sure about Refined Theme).

Ravi