Invalid credentials after upgrade to latest version

Question

Hello,

We are having problem after confluence server upgrade to latest version when we want to approve docs through comala workflow, we get always invalid credentials error.
There are no issues accessing confluence via ldap (we use azure active directory)

Also on inspect we see bad origin when trying to add password ( screenshot attached)

Also from security logs when we try to submit we see this:

2022-07-08 09:09:12,319 ERROR [http-nio-8090-exec-5] [crowd.manager.application.ApplicationServiceGeneric] authenticateUser Directory 'LDAP server (2719745)' is not functional during authentication of 'conftest.user'. Skipped.

Vladimir Pavlovic_mjkywb · Answer

SUPPORT-14720

James Conway_4h3kp2 · Answer

Hello @Vladimir Pavlovic

As suggested by @Mahesh Shinde , please could you contact us at https://support.comalatech.com

It would be useful if you could attach your logs and confirm your Confluence and Comala Document Management versions.

Thanks

James

Mahesh Shinde_k4hefc · Answer

Hi @vladapavle86 :

Please, make sure to validate the comala workflow plugin also on compatible version with Confluence.

Please, Enable INFO level logging on the "com.comalatech.confluence.workflow.DefaultApprovalManager"class to log approvals, rejections and invalid credentials.Then try to reproduce this issue and check the confluence logs for those errors.

Also,you can contact with Plugin vendor support for the same