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JQL Question for Custom Queues

Cailyn Steinhardt

I have used the following queries to not show "Resolved" or "Done" in my queue and both should technically work but both are still showing in my queues. Any thoughts?

status in (Open, "Initial Triage", "In Progress", "To Do", "Backlog", "Waiting for support", "Waiting for customer", "Awaiting approval", "In Review", "Ready to Deploy", Blocked, "Ready for Verification", "Needs More Information", "In Scoping", "On Hold", Deployed, "At Risk", "Not Started", "On Track", "Off Track", "In Testing")

status not in ("RESOLVED", "DONE")

Accepted answers

All comments

Nic Brough -Adaptavist-

I am not sure what you are trying to do here. You have said you want to exclude some status for a queue, but then given us two queries.

Which is it?

Cailyn Steinhardt

@Nic Brough -Adaptavist- I tried both and both didn't work. One included all the statuses I wanted to see and it did nothing. Then I tried the second one by excluding the statuses I didn't want to show and that also didn't work.

Nic Brough -Adaptavist-

But what are you actually aiming to do?

Cailyn Steinhardt

@Nic Brough -Adaptavist- I don't want anything in the status Resolved or Done to show in my queue.

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