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Hi @Mengmeng Yu
Can you confirm if you want to open Jira Service Desk portal access to all your employees ? If yes, then have you configured a user directory under user management that can pull all your employees data so that they get access to your Jira Service Desk portal.
Hi Kishan,
Yes, I already configure a ldap user directory under user management. currently all user within that ldap group can access jira and jira service desk without login.
However, what we really required is that users out of ldap group can access Jira Service Desk using Saml SSO
Any idea on how to configure this?
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If you want all your organization employees to be able to login to service desk, you will have to get a separate LDAP bind account created which will sync all your org's employees info to Jira. You need to configure that as a separate user directory, so that those users can login with SSO. This way you don't need to use JIT provisioning. Hope this helps.
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