Create a ServiceDesk customer using Scriptrunner

Narelle Edwards

Hi

Would really appreciate some help. I need to create a Service Desk Customer (as opposed to a 'user') via a Groovy script, but simply can't figure out how to use the builder correctly or find an example to work from.  I'm on JSM v4.20.9 Data Centre.

I've tried every permutation I can think of. The very cut down version below yields "The script could not be compiled: <pre>org.codehaus.groovy.control.MultipleCompilationErrorsException: startup failed: Script2.groovy: 12: unable to resolve class newCreateBuilder"

Any help gratefully received!

 

import com.atlassian.servicedesk.api.user.CheckedUser

import com.atlassian.servicedesk.api.customer.CustomerService

import com.atlassian.servicedesk.api.customer.CustomerCreateParameters

import com.atlassian.jira.bc.user.UserService

import com.atlassian.jira.component.ComponentAccessor

def loggedInUser = ComponentAccessor.jiraAuthenticationContext.loggedInUser

 

CustomerCreateParameters.Builder customerPara = new newCreateBuilder();

   

def customer = customerPara('demo.email@yahoo.com','A Name').build()

   

def created = customerService.createCustomer(loggedInUser, customer)

Chu Dam

Hi @Narelle Edwards 

My approach here would be a bit different: I would prefer to use the API to create a customer account cause the API makes it really easy to do that... 

For version 4.20.x, there is an experimental API to create a customer:
https://docs.atlassian.com/jira-servicedesk/REST/4.20.0/#servicedeskapi/customer-createCustomer

Then you can code the API call with Scriptrunner like that: 

• https://docs.adaptavist.com/sr4js/latest/get-help/frequently-asked-questions/rest-api-faqs
• https://library.adaptavist.com/entity/using-external-apis-in-sr

I hope this helps. 

Cheers,
Dam.