Insight Automation Emails - Icon Display Issue in Emails

Eric Hartway

We use Insight as our asset management tool.  I've configured some automation rules that send emails as need.  When an email is sent, it contains the object referenced, as well as the icon used for the object.  The issue I have is that the icon is not displaying, and this makes the email look unprofessional (see image below for screen capture)

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We use Gmail, and as a fix, we added the url to the proxy allow list, hoping that was the issue, but it did not resolve the icon display.

Upon further investigation, we found that access to the icon url requires rest api authentication.  Here is the error we get when trying to access the icon url if unauthenticated:

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My questions:

1. Is it possible to allow anonymous access to Insight icon urls so they will display in emails properly?
2. OR, is it possible to simply disable/remove the icon from showing in the automation emails?

Thank you for any help on this,

-Eric Hartway

PD Sheehan

I would recommend you raise a support request for this. 

Seems like some core product changes are reqiured to either 1) expose  those icons publicly or 2) adjust the email template to either exclude the icon or include the icon image in the email body (not as a url) 

The only option possibly available to you right now would be to somehow catch thise sort of URL in a reverse proxy and serve the request directly from the proxy instead of the main tomcat web app or through some custom REST api you create.