Comment in Mail

김광일_jtjeft

Notifications via email when status changes or comments are made at the Jira Service desk

I used the function to write a comment when replying from an email, but the function does not work for some time. I've never touched permissions or other special functions, so what should I check?

Joseph Chung Yin

@김광일 -

Welcome to the community.  The default notification is handled by your JSM project's notification scheme.  You can access it via Project settings >> Notifications where you can see who/project role are setup to receive system notifications based on the issue events.

Please note, out of the box if you are the one making the changes then you will not be notified.  You can change it the out of box setting while accessing your account profile.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.