Migration from Jira Service Desk to Jira Software Management

Question

Hi All,

I would like to ask you. Currently, we plan to do migration from JSD to JSM. Previously, one of our project that using JSD has a kanban and scrum board, if we migrate it to JSM, is there any impact for the kanban/scrum board that we have?

Then, if it has an impact, what should we prepare ?

Please give an advice about this.

Thanks

Brant Schroeder · Answer

@Engla Raafi all the comments would remain but your customers would loose access to them in the Jira Software project.

Engla Raafi · Answer

Hi @Brant Schroeder ,

Thanks for your comment. Our client has an access to comment under the tickets. Would you like inform me, after migration to JSM, whether the comments will be deleted/lose?

Thank You.

Brant Schroeder · Answer

@Engla Raafi Welcome to the Atlassian community

If you are moving a JSD project to a Jira Software project your boards should be fine.  Your Jira software license actually provides you with access to the boards on a JSD project.  You will lose things like JSD queues, customer portal, etc. that are associated with the JSD project when you move to a Jira Software project.