Our ops team is sending some automated alerts to our Service Desk and a good chunk of the message is being stripped out.
What appears in Service Desk:
UPS: At least one faulty battery exists.
What appears when sent to a personal email address:
Name : blah
Location : Main Server Room
Contact : Information Technology
Placeholder Link
Placeholder Link
Serial #: BA123
Device Ser #: AS123
Date: 06/07/2022
Time: 15:07:24
Code: 0x0119
Critical - UPS: At least one faulty battery exists.
What's going on here?
We do not have any email handlers set-up for the instance, so this is just using the com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.handler.SDMailHandler.
Is there any way to customize that?
Any help would be appreciated; thank you in advance.
