SLA Breached - Automatic Mail

Question

Hi,

When an incident is an SLA breached or without breached (For example: Last 30 minutes for SLA Breach) , how to send an automatic mail to the assigned person?

I read the questions and answers, but I did not fully understand.

SLA setup has been made. I can see the SLA information in the incidents. (tickets)

If it can be, I would be very happy if I could get support in Turkish.

Fabian Lim · Answer

Hi @Orkun Dombaycı

Check the audit logs to see if it was triggered or not.

Regards,

Fabian

Orkun Dombaycı · Answer

Hi @Fabian Lim

First of all thanks for support. I watched this video and followed steps. I created new project and when I completed automation, I tried send mail to myself but it did not come. I do not know where I did wrong. You can see images below;

Kind Regards,

Joseph Chung Yin · Answer

@Orkun Dombaycı -

In addition to what @Fabian Lim provided (excellent solution by the way), here are a few other key links for you to learn about Automation for Jira and Usage of SmartValue syntax:

Jira Automation - https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/

SmartValue - https://support.atlassian.com/cloud-automation/docs/what-are-smart-values/

SmartValue for in Jira Automation - https://support.atlassian.com/cloud-automation/docs/smart-values-in-jira-automation/

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.