Ticket Requests are Not Creating Tickets (Emails Flowing OK)

Aaron Cappiello

We are sending the email to the support address for ticket creation but the ticket never gets created. We have re-indexed and checked all email settings and everything seems to be in place, This is a standalone on-premise installation 

Jira Version: 11.0.13

OS: Server 2012 R2 6.3

Brent Beitel

I am having this same issue. Are there any known bugs about this? Or any solutions?