Need to Track the Issues in Jira on the basis of Number of Customers

Question

Hi,

When a JIRA Issue is Logged we have a custom field name "Customer". So if that issue is reported by multiple customer, the number of customers keep adding on in that filed. Now I want to fetch the issues bases on number of customers more than 1. Basically I want to find out the issue in JIRA who have more than one customer.

Regards

Deepak

Jeff Louwerse · Answer

Hopefully you are using a select list and not a free form text field.  If so you can either use ScriptRunner or create your own plugin to create a calculated field on the number of customers.    It should be pretty basic, fetch the customfield, get its value, get the length or size returned.

If using a free form text field, all bets are off.  You could use a splitter and hope the users used the same characters to split values.. but  wouldn't trust any free text field for this..  To many ways to spell/capitalize/acronym,"space/dash/underscore" the same customer.

Niclas Sandstroem · Answer

You should look intog Scriptrunner or another suitable plugin to be able to increment the data you want to look at. Example a custom field called number of customers that you can filter on.