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Activity fields of Ticket are not shown due to an error

Tobias Rettensteiner

Hi,

when I want to see the activities of a ticket (e.g. comments), these are not shown due to the following error.

Do you have any suggestions how to fix that?

Thanks in advance,
Tobias

Accepted answers

Fabio Racobaldo _Catworkx_

Hi @Tobias Rettensteiner ,

please provide more details about this error through the atlassian-jira.log file within you JIRA-HOME/log folder

Fabio

All comments

Fabio Racobaldo _Catworkx_

Hi @Tobias Rettensteiner ,

please provide more details about this error through the atlassian-jira.log file within you JIRA-HOME/log folder

Fabio

Tobias Rettensteiner

Hi @Fabio Racobaldo _Catworkx_

thanks for your response. Where can I find this log folder?

Tobias

Fabio Racobaldo _Catworkx_

On server side, on the JIRA-HOME folder /log/atlassian-jira.log

Tobias Rettensteiner

Ah ok. The problem is that i can´t access to the server.

I will have to ask the server manager then.

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