Jira Service Desk Project - attachment upload without a comment

Question

Good day community,

Is it possible to upload a file in an issue in your Jira Service Project in Jira Datacenter without opening the Comment field?
If so, how can I set this up?
In a Software or Business Project on Premise this is possible.

boen_lykcux · Answer

Hello Robert,

it is the same issue as i go over the "create" Button or raise a ticket.
if i want after the ticket creation add a attachment, i have to choose "as comment internaly" or "share with customer".

Robert Wen_Cprime_ · Answer

Hello @boen

The behavior you described sounds like you're accessing the JSM ticket from the portal.  What happens if you're an agent and you're observing it from the Jira UI?