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Premium Trial is ending and I want to go to Standard

chadevans1

I want to go to the Standard plan now or at the end of the Premium Trial. It seems that there is no way to do this, sadly. I did see this thread but it is still not clear to me.

Do I click "cancel subscription" under billing now and then I have to remember to start a Standard subscription with 24 hours of when the Premium Trial ends? It says that my free trial will end of June 5th, what time on June 5th does it end? This all seems a little crazy. This needs a better solution, I think.

Accepted answers

chadevans1

OK, I did select "Cancel subscription" which makes it so the Premium Trial ends instead of charging me at the end of the trial. I thought that June 5th was the day that I had 24 hours to upgrade before I loose some of my boards. But no, nothing changed today. I'll see what happens tomorrow.

All comments

Brittany Joiner

@chadevans1 welcome to the community!

If you go to your billing for your workspace, do you see the option to click "get standard"? That should do the trick!

chadevans1

Um no. While on the trial, my workspace billings page looks like this:

Screenshot 2022-05-29 224148.png

So, still same question, what is the best way to handle this?

unknown

Ah, I found it! You need to cancel subscription on bottom and switch to Standard

chadevans1

Sorry for my abrupt response. ☺️

I agree with @Brittany Joiner that it should be that easy. Unfortunately, during the Premium Trial, it is not.

It looks like my options are, according to this thread:

Wait until the trial period ends, pay for Premium for one month and then downgrade.
Cancel Subscription (I’m not sure what that does to my data) and then switch to Standard within 24 hours of it expiring (also unclear to me what happens after 24 hours).

chadevans1

On June 6th, the day it expired, I could choose the Standard subscription without it closing any of my boards.

I still think they should fix this so I can just choose to go to Standard at the end of the Premium trial without having to play this game and make sure I am available and remember on the day that the trial ends. It seems completely unnecessary.

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