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Send email

Alexander_pekc4f

Is it possible to send messages by mail to jira somehow integrate the organization field? Does this field not currently exist or can it be created? Now only the subject and text of the message are used. For our organization, you need to use the Organization field

Accepted answers

Brant Schroeder

@Alexander Did you add the organization to the service desk? If the individual submitting the issue is part of an organization that has been added to the service desk it should default to that organization when the issue is created. When they submit an issue through the portal it should also default with the organization but they have the option to remove it before submitting the issue.

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Brant Schroeder

Alexander_pekc4f

Everything works through the portal, but sending jira mail cannot pick up the organization

Brant Schroeder

@Alexander I after some further testing looks like you need to use automation on the emails to set the organization. https://jira.atlassian.com/browse/JSDSERVER-4661

Alexander_pekc4f

And besides the application, you can somehow manage in standard ways?

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