Error after installing eazybi plugin

Question

We are keen to test the new plugin version of EazyBI. It installed successfully through the plugin manager and the new menu item appears.  However when you click on the EazyBI Reports link and it tries to load the page (http://jira.xx.xx.au/plugins/servlet/eazybi) we get a red error message "We're sorry, but something went wrong."

The JIRA server has since been restarted but we are still getting e same error.

Does anyone have any suggestions?

Thanks
Kerrin

Raimonds Simano1 · Answer

Please read Troubleshooting section in https://eazybi.com/help/jira-plugin-setup page and send eazybi-web.log and latest localhost.*.log to support@eazybi.com - it will help to identify what issue do you have.

Raimonds from eazyBI team