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How can I group Severice desk customers by organisation?

Hester Kerpel

We want to start using Service Desk as our support system. This means that our 100+ customers (each with multiple people who ask questions and raise incidents) will all have to create an Service Desk customer account. Is there any way to group these accounts? So all people from customer X are grouped together with one organisation name. I found JSD-270, which is similar but takes it a bit further, for now I just want to know how I can group those people.

I did find the plug-in "Service desk teams" but this is only available for Server based service desk and we use the cloud based version.

Accepted answers

Hester Kerpel

Ok thanks, so there's no other way than creating groups like that in User management untill JSD-270 is done. I'll wait patiently then.

All comments

Jim AMCI email

Here's the current status on this feature request:

https://jira.atlassian.com/browse/JSD-270

Yuting Qin

You can create groups in user management and add customers to the groups, you have to be admin to do this.

image2016-8-9 22:0:40.png

Hester Kerpel

Ok thanks, so there's no other way than creating groups like that in User management untill JSD-270 is done. I'll wait patiently then.

Tao Liang

I am afraid this has to be done manually. And you will have to ask customers via email to categorize them into groups. And unfortunately, in JIRA service desk there are only 3 roles- admin, agents, and customers. So unless there is a fourth option- viewers. It would be hard to manage the authority of issues.

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