Restrict assigning to specific agents

Question

Hello!

I have 2 agents(developers) that need to be restricted from others agents to be assigned to issues. In other words, only admins would be allowed to assign them issues. Currently, any desk agent can assign issues to each other on this project.

Thanks!

Jorge · Answer

Hi @Mike Clarke,

The 2 agents (developers) are active on our software projects, but occasionally they would need to interact or be assigned to issues on the service desk project. We just don't want other agents to automatically assigned them issues just because they know that the issues would fall into their domain.

I hope that makes sense.

Joseph Chung Yin · Answer

@Jorge -

Based on your update

The idea is that the 2 agents are specialists so we don't want them to be working or assigned to issues of low priority and the managers (admins) are the only ones able to assign them work/issues on that project.

The best option I can think of is for you to use Automation for Jira and setup the rule to trigger off by Issue Created event,  and afterward add an conditional check for all "low priority" issues then check for issue assignee value.  If assignee is your specialist, then override the issue assignee to someone else.

Hope this helps.

Best, Joseph

Jorge · Answer

Hi everyone,

The idea is that the 2 agents are specialists so we don't want them to be working or assigned to issues of low priority and the managers (admins) are the only ones able to assign them work/issues on that project.