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How to show that the Closed ticket is Resolved

Arthur Stepanyan

I need to show that the Closed ticket is Resolved. But there is no such option in the crrent workflow. What can be done?

Accepted answers

Daniel Steffano_d60q4b

In the workflow, be sure that your transition to Closed/Done has a post function to mark the Resolution as done.

Edit Workflow > Select Transition > Post Functions > Update Issue Field > Issue Field = Resolution, Field Value = Done.

This will mark the resolution to Done whenever a ticket goes through the transition.

All comments

Daniel Steffano_d60q4b

In the workflow, be sure that your transition to Closed/Done has a post function to mark the Resolution as done.

Edit Workflow > Select Transition > Post Functions > Update Issue Field > Issue Field = Resolution, Field Value = Done.

This will mark the resolution to Done whenever a ticket goes through the transition.

Arthur Stepanyan

Thank you Daniel, for your explanation!

I'll have to pass it up as I'm not supposed to introduce changes to workflow, being super-new to Jira.

Daniel Steffano_d60q4b

Hey Arthur,

You're absolutely welcome! That's all you'll need to do. Good luck in all things Jira

Arthur Stepanyan

Daniel, one more question:

When the workflow will be edited as you described, will the Resolution automaticall change to "Resolved" in the tickets that were marked Closed before the change in workflow?

And if it will be only for the future tickets, how do I change the existing ones to show "Resolved"?

Turned out to be two questions... sorry.

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