Glitch in the Board

Khyati Pitroda

Hi team,

 

The issue is the tickets get created, they are there in the list or when you query them but the created cards do not appear on the Kanban board.

What's happening is the ticket shows up on the To-Do column for three seconds, the counter on the column increments correctly. But after three seconds the cards disappears.
Unfortunately, i don't think we can correct any configurations at our end to fix it. Hopefully, Jira support will be able to help with this.

The board is glitching , you create a card it appears there for three seconds and then disappears.

I have attached a video as well for more understanding. Please click on this link for the video.

https://drive.google.com/file/d/1_EzSdohSML8v-Zvywq6_R5p72lf4yKrK/view?usp=sharing

Awaiting your reply with a solution.  

Regards,

Khyati

Bill Sheboy

Hi @Khyati Pitroda 

Have you checked if there are any automation rules running which may be moving/deleting/transitioning the issues?

You can check this by searching for the created issue and looking at it's history, or you can navigate to the automation audit log to see if any rules have run during the timeframe the issue disappeared.

Kind regards,
Bill