Buy new license

Question

Hi,

actually, we use jira service management and jira software application (jira server).

From the 15th of february, there is no maintenance for the server application.

My question is : is it possible to buy new licenses? Finally we have more users and we need to buy news licenses.

Thanks

Nic Brough -Adaptavist- · Answer

You can't buy a new server licence or change the number of users you have now (that stopped in February this year)

What you can do for server is renew what you have, if it's still in date.  Up until Feb 2024.

If you need to add new users that take you up into the next tier, you will have to migrate to Cloud or Data Center.

Joseph Chung Yin · Answer

@tuan quan -

As stated by Atlassian where server support will end by Feb 2024 for a while now, one will need to upgrade the licenses to Data Center.  I don't know at this time if Atlassian has stop selling server licenses to the customers.

I would recommend you to contact Atlassian Support Team for confirmation (https://support.atlassian.com).

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.