nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

separate Editor bow for external and internal comments

mel vega

Hi,

I would like to know if it would be possible to separate in JSD the external comments (in the tab " Respond to customer") from the internal comments tab? or at least to configure the internal comments by default?

indeed we estimate that it's quiet "dangerous" to have the External one in first as we kindly tempted to write the comments in the 1st box! i know we have to pay attention while writing a comment but if there is a way to change that it would be very helpful!

Thanks

Melissa

Accepted answers

Kirstin Seidel-Gebert

I tweaked the CSS a little bit to make the heading "Respond to customer" appear in red and bold to make it more prominent to the user that he's writing an external comment.

-Kirstin

All comments

mel vega

or else switching both tabs would be a solution: having the internal comment appearing in fisrt !

richard miller

I am also interested in this feature or capability........

mel vega

Hi,

Can anybody give a clue please?

Thanks

Melissa

Ed Martinez_jvcgus

I think this would be a feature request.

Kirstin Seidel-Gebert

I tweaked the CSS a little bit to make the heading "Respond to customer" appear in red and bold to make it more prominent to the user that he's writing an external comment.

-Kirstin

mel vega

great idea! could you please explain me how you did that? thanks melissa

Kirstin Seidel-Gebert

I added the following to the announcement banner: <style type="text/css"> .tabwrap > ul.tabs > li.js-sd-external-comment.active a { color: red; font-weight: bold; } </style>

mel vega

thanks. I tried but couldn't change the annoucement banner... where did you do that please? directly on the comments tab in the issue ? and so every time you add a comment you have this format?