No Email Notification on Space/Page Updates

Khloe Tijerina

Data Center and Server 7.13 site.

My team and I are all watchers of our team space and what to be notified of any new content or updates made to existing pages. We have set our person email settings to the ones below, but we only get emails for comments that are made.

Subscribe to new follower notification

Notify on my actions

Show Changed Content

Subscribe to recommended updates

Pascal Oberle

Hello Khloe,

Welcome on the Atlassian community forum.

Thanks for asking a question! 

It seems you could have a problem with your notifications and notifications sent to Space Watcher.

According to the official documentation for Confluence 7.13, 

You'll receive email notifications for:

• Page / blog post edits (unless the author clears the 'Notify watchers' check box).
• Deletions.
• Attachments, including new versions or deletions of an existing attachment.
• Comments, including new comments or deletions of existing comments.

 

Could you confirm that a new page edit in your team space will not trigger the notification? When you are in edit mode on a Confluence page you should ensure that the checkbox 'Notify watchers' is ticked before publishing the page.

 

I would also recommend having a look at the Watches under your User Profile

The 'Watches' page in your user profile displays a list of all pages and spaces you are currently watching.

To manage your watches:

1. Choose your profile picture at top right of the screen, then choose Watches.
2. Choose Stop Watching for any unwanted spaces or pages.

 

That will confirm if you are properly watching your Team Space or if the watch/notification has been inadvertently removed for instance.

Thanks Khloe, hope this can be helpful to you to start with and will look forward to reading your update!