nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Confluence Server User access failed

User got this error when he was trying to log in Confluence. There´s no problem logging into Jira. He has a license. He changed the password. License was removed and re-added. He tried clearing cookies and cache, using another browser. And he even tried from an other computer. Failed authentication attempts counter in Confluence has been reset.

Error ConfServer.png

Accepted answers

Brant Schroeder

@Sofia Quintero The user most likely has a duplicate record in the user table. You will need to fix this in the DB. Information on how to fix below.

https://confluence.atlassian.com/confkb/user-related-issues-in-confluence-with-the-error-message-query-did-not-return-a-unique-result-596181603.html

https://confluence.atlassian.com/confkb/synchronization-with-external-directory-fails-with-error-query-did-not-return-unique-result-757727378.html

All comments

Brant Schroeder

@Sofia Quintero The user most likely has a duplicate record in the user table. You will need to fix this in the DB. Information on how to fix below.

https://confluence.atlassian.com/confkb/user-related-issues-in-confluence-with-the-error-message-query-did-not-return-a-unique-result-596181603.html

https://confluence.atlassian.com/confkb/synchronization-with-external-directory-fails-with-error-query-did-not-return-unique-result-757727378.html

@Brant Schroeder thank you for answer!

Hello @Brant Schroeder

We fixed the problem with the soultion that you mentioned. Thank you.

Now the same user has an other problem regading an page access.

If you know something about it, would be greatful.

https://community.atlassian.com/t5/Confluence-questions/User-can-t-acced-Confluence-URL/qaq-p/2070836#M247905

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

confluence

server

confluence-server

jira-software-server

login

error