Campo "Comentario" vs Adjuntos

Albert Rodríguez Mañé

Hi Atlassian,

 

We use JIRA for issue management.

In activity in the comment field we use it to share information and emails, clippings...etc are copied, in these copies all the images *.jpg *.gif....etc added in this field are duplicated in the Attachments field.

 

Is there a way to remove this automation or filter access to the content of Attachments?

 

 

Thank you,

Albert

 

Alberto Salvante

Hello Albert!

The main method to attach files on a ticket is not to insert it in the comments but to use the appropriate button, I am attaching screenshot. 

 

If you upload the file to the ticket using this method it will not be duplicated, then you can use it in the comments.

Best,
Alberto