Disable button if it´s in determined status

Question

Hello!,

so, Is there a way in a Jira workflow to "disable" cancel button if ticket is in a particular status?.

I´m trying to prevent user to cancel ticket if the transition is in a particular status we have internally for the client we are working on.

Then if the ticket transition to next status, cancel button should be available again.

Thank you

Nic Brough -Adaptavist- · Accepted Answer

There might be two things you are talking about here.

It might be the cancel button on the workflow pop-up where users are being asked for more information while they do the transition.  I can't think of a good reason you would want to do that - all it does is make it harder to cancel the transition before it completes.  And you could do that by just refreshing the page anyway.

The second one is that you have got "cancel" as a transition in your workflow.  If this is the case, then you should edit your workflow and look at the cancel transition.  You want to remove it from going out from the "particular status"