The email handler for a jira service desk project stopped authenticating so I deleted it. Now, it appears that when you reply to an email sent from jira it goes to the generic email address that Jira Software uses and not the one related to the service desk project.
But it seems to be adding comments via replying to an email just fine. So my question is, do we only need a jira service desk email handler if we want to create new tickets via email? I'm wondering if I even need to worry about the fact that the JSD email handler won't authenticate and let the Jira Software email handler take care of it instead.
