problems with the reception of emails

diana_lopez

We are experiencing problems with the reception of emails arriving as tickets from the support@welldexintl.atlassian.net account.

Please could you help us to check what is happening?

Fabio Racobaldo _Catworkx_

Hi @diana_lopez ,

here an usefult troubleshooting article for that https://confluence.atlassian.com/jirakb/how-to-troubleshoot-issues-with-the-email-channel-973489501.html

Hope this helps,

Fabio