Branches, Commits, and Pull Requests Disappeared

Question

Suddenly, our JIRA no longer shows branches, commits, and pull requests from Stash for any tickets. This was working fine until recently, possibly related to the updates to Stash and/or JIRA. This issue affects all tickets, even tickets that were displaying these data before. We've confirmed that the branch names, commit messages, etc. contain the proper JIRA keys, and Stash still shows the JIRA tickets when viewing commits and Pull Requests. This affects all users, and re-authenticating to Stash through JIRA does not seem to help.

What can we look at to help determine why this functionality that our developers have come to rely on has disappeared?

Jira v6.2.4#6261-sha1:4d2e6f6
Stash v2.12.2

unknown · Answer

This problem has gone away now that we've updated to Jira 6.2.5/Stash 3.0.1. I'm not very confident that it's "fixed" though, since we were never able to identify the source of the issue, and didn't do anything out of the ordinary for the update.

unknown · Answer

Yes, we've looked at the log files, and aside from a few plugin-related errors (which we've ruled out by disabling those plugins), we haven't seen anything. The link is still there, and I even tried re-creating it. Also, the Source tab still works correctly, so Jira is still communicating with Stash somehow.

Peter Van de Voorde · Answer

Hi Dustin,

Did you take a look in the log files?

It looks like the link between Stash and JIRA is missing.

Is there still an application link?

Best regards,

Peter