Error While Loading Confluence Page

Question

Hi Team,

I am getting issue while loading home page or browsing my confluence page.

Its showing me like

DescriptionTimeLevelExceptionCould not load bootstrap from environment
2022-04-27 10:31:18fatalNullPointerException:

Please suggest possible solution on my mail id vandana@icloudems.com

Dheeren Padhy · Answer

@G subramanyam

/var/atlassian/application-data/confluence/confluence.cfg.xml
/var/atlassian/application-data/confluence/shared-home/confluence.cfg.xml

I found these two location has confluence.cfg.xml file which one is right to restore and from which location.

Dheeren Padhy · Answer

Hi @G subramanyam

I tried to restore confluence.cfg.xml but post that its asking again to setup free trail or setup existing database details.

Please suggest what to do in this case.

G subramanyam · Answer

Hi @Dheeren Padhy welcome to the Atlassian community.

One of the reasons for your message is that their might be an issue with confluence.cfg.xml file. And you may need to restore it to a previous state. I would suggest to raise a support ticket with Atlassian for specific steps or issue fix.