Customers get a spinning wheel when viewing their requests

Question

Hi,

We've recently encountered an issue where some customers will get an infinite spinning wheel when trying to view a request on the portal.

Once the page is refreshed it works fine until they close the window, they've tried several browsers and clearing the cache as well as connecting from a different device.

The below error appears in the browser console while the wheel is spinning.

I've checked the attlassian-jira.log but there's nothing at the time they get this error.

Any help you can provide would be appreciated.

Thanks,

Kelby Cullis · Answer

Hi @Tansu Akdeniz,

Thanks for the quick response. I've listed the add-ons we have installed below, I'll try running Jira in safe mode tonight. I've opened a ticket with Atlassian.

PII Protector for JiraAtlassian Troubleshooting and Support ToolsAutomated Log Work for JIRAChat for Service ManagementExalateJira Cloud Migration AssistantJSU Automation Suite for Jira WorkflowsMobile Plugin for Jira Data Center and ServerPower BI Connector for JiraSIL EngineSSO for Atlassian Data CenterJIRA Home Directory And DB BrowserAtlassian Universal Plugin Manager PluginInsight PluginJIRA Calendar PluginJIRA Toolkit PluginPower Apps License ManagerPower Database Fields PROThanks,

Tansu Akdeniz · Answer

Hi @Kelby Cullis

Do you have any user-installed add-on? Also you can try running Jira in safe mode. At last, create a support zip and open a ticket via https://support.atlassian.com/.